FAQs

What happens after I contact you?

After speaking with you about your landscape needs, I’ll determine which design package you require and discuss how this works with your budget.

What is the next step after our first call?

Once we have determined which service you require. I’ll visit your home to discuss your vision and review your outdoor space. For the Garde Design plan, I will create the plan with you onsite during our consultation. For the Landscape Master Plan service based on our discussions and my site review including measurements and photographs. I will prepare a preliminary design concept back at the office. We’ll meet again to go over the preliminary design concept and discuss any changes that need to be made. I’ll finalize your plan and present you with the final design package.

When do I pay for your services?

  • Landscape Master Plan: A 50% deposit is required before any work begins.
  • Garden Design Plan: You pay upon receipt of the design plan.

Do we sign a contract before the work begins?

A contract and deposit are required for the Landscape Master Plan.

What methods of payment do you accept?

You may pay by cheque or e-transfer.

Do you have contractors working for you?

No, but I do have several trusted contractors that I work with regularly and am happy to recommend  my clients to. Ultimately, it is your choice who carries out your landscape design plans.

How detailed is the preliminary design concept?

The preliminary design concept includes a layout of the outdoor space with shapes laid out and furniture placed for scale. Its purpose is to confirm the overall layout of the space before we dive into the specifics of the design. See some landscape project examples.

What do I receive in the final design package?

The final design package includes the complete and labelled design, a computer colour design concept, a plant catalogue, and a list of plants with sizes if required. It contains all of the information a contractor needs to carry out the project.

My first meeting with Joanne was refreshing since it was clear to me that my garden design was going to be a joint project and that my input was important! All through the design, contract work and installation of plant material, Joanne has been a wise and knowledgeable garden professional.

Donna, Durham Region